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3 Ways Your Business Can Improve It’s Customer Service with Field Service Logistics and Analytics



Field service logistics and analytics – we know, it’s a mouthful. But it’s the biggest way to show your customers you take their appointments seriously.

Whether you’re in plumbing, pest control, or window cleaning, if you’re making at least 5 stops daily for deliveries or appointments, you need to keep track of your customers’ happiness.

Here’s 3 ways the numbers and stats from fleet management software will make a difference in your customer service:

1. More accurate delivery times. Give your customers a more exact delivery window, so they know when to expect your field technicians.

2. Decrease wait time. By plotting your route ahead of time, you’ll be decreasing the chances of your field technicians getting lost.

3. And if they do get lost, give your customers an update in real time. Check where your field technicians are and update your customer on their progress.

Your customers want real time information and to know you’re on top of it when it comes to delivering service. Think it’s easy to improve your bottom line and build that relationship with your customers? It can be if you use mobi.

With mobi products, like mobi.Plan, mobi.Locate, and mobi.Territory, you can apply some serious strategy to your business that will make your customers happy. It’s all pros when it comes to using planning solutions for your business.

Check out different ways mobi can deliver you the best field service analytics and logistics here: Get started.

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That Time Of Year

Rebecca Teng
Categories: field-service

The start of a new year is once again upon us! 2014 saw technological innovations and rapid advancements. From the introduction of Google’s self-driving car, to 3-D printing, to smart watches, the way we live and communicate is becoming increasingly more efficient — including the world of field service and the solutions that come along with it.

As wearable technology, connected devices, and the reliance on technology become the norm, it’s important to stay ahead of the game in terms of your business. While it’s true that technology can’t replace the authenticity of human interaction and customer service excellence, its benefits are some that can’t be achieved by technicians alone. Connected devices not only send alerts as they occur, but can notify users about problems before they happen. Early issue detection can play a huge role in reducing crisis-level emergencies and the frequencies at which they occur. Additionally, these devices provide critical information about how a system is being used — information that can pinpoint problem areas and cut down on costs from service calls. Maybe it’s time to reevaluate if you haven’t already jumped on the technological bandwagon.

Not sure where to begin in reassessing your organization? Ask yourself these three questions:

  1. How “fit” are your field service offerings to face the New Year?
  2. How well are you capitalizing on sales opportunities from within your field service team?
  3. Are you leveraging technology to the fullest?

The advancement of technology is also leading to customers expecting more in terms of faster and better customer service. And as a field service organization, customer service makes up a large percentage of the overall success of your company. Equipping your technicians with the right tools is an easy way to ensure service success.

Now is the perfect time to reassess your business and analyze whether or not you’re utilizing all the resources available. The benefits of these innovations are moving into the “must haves” list that will help you maintain competitive advantage. Make 2015 the year for change (for real this time)!


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Real-time reports on drivers

Categories: gps-tracking

Better fleet management with GPS tracking

Tracking the activity of a company’s mobile assets using GPS technology is an essential step for any business owner or operations manager looking to gain a deeper understanding of what’s going on when their vehicles are out there on the road. The improvements to efficiency, customer service, and operational costs are huge, and come with only a marginal investment. Geolocation technology is cheaper than ever before, and due to the breakthroughs in cloud computing, very smart people are working to bring unprecedented levels of sophistication to small, medium sized, and enterprise level companies. Real-time and historical reporting on drivers delivers better fleet management. If you’re not using GPS tracking, you should.

How It Works.
Global Positioning System (GPS) is a worldwide radio-navigation system formed from the communications of space satellites and terrestrial units. The Global Positioning System is mainly funded and controlled by the U.S Department of Defense (DOD). The operation of the system is based on the principle of trilateration, that is the exchange of location related data between the unit on the ground and three different satellites above. The GPS unit on the ground pushes (i.e. "sends") the position of the device as well as other information, like speed or vehicle trouble codes, at regular intervals to a determined server using a built-in cellular or satellite connection. There the data can be instantly analyzed and displayed to managers via a secure website.


How It’s Used.
This vehicle data is used by fleet managers or business owners to get a clear picture of what is going on, either in real time or historically. This information can then be used to better establish execution plans, and then to monitor mobile workers in order to help them use their time more productively and be more responsive to customers. Providing maximum value with a variety of assets and numerous resources, all possessing their own unique skills while spread over a widespread geography, is a major challenge to any services provider. In this highly competitive age, where speed is always a major factor, utilizing GPS tracking technology is how to get and then maintain an edge.

The benefits one can expect to see using a GPS tracker depends very much on what is being done with the data collected. Companies like mobi are leading the field in providing GPS processing power to produce insight and analytics with clear benefits to the user. The average mobi user can expect an increase of global efficiency by 15-25%.

How Difficult Is It To Use?
Adding a fleet monitoring system to your mobile workforce is a simple process. Plug N’ Play devices are simply inserted directly into the on-board diagnostics port of the vehicle. Once done they start transmitting data right away. Then, with a web-based application, or fleet management software tool, collecting and organizing the data is mostly an automated process. Having an idea of goals and aspirations before beginning this process can go a long way in terms of giving one some direction when sifting through the enormous amounts of data that can be collected. The benefit of software sold in a modular fashion, with computing and visualization features that can be added or subtracted as one sees fit, is that it’s possible for a manager to get all that they want and nothing they don’t. That’s important from a cost perspective, as well as simply not wasting time poring over details that don’t matter.

Concern over costs of implementation is understandable. But don’t miss out on the fact that a solution of this type is not something that’s just bought, per se. It’s an investment. Fleet tracking will eventually pay for itself. If your vehicles are excessively idling, monitoring software can tell which vehicles are, and for how long, how often, where it regularly happens, and even if it’s happening right now! If a $50,000 truck gets stolen, mobi can help locate it for you. If an employee is using a company vehicle for side jobs, now there is a way to find that out. A handy tool to get an idea of how much money would have to be invested and then the expected return visit the ROI Calculator.

 If you’d like someone to talk you through the steps involved, just get in touch and we’ll be happy to answer your questions.

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How to Get Connected and Use Smart Phones to Your Advantage

Sarah Boutwell
Categories: field-service


You’ve heard it before: Everyone’s got a smart phone. It’s important to stay connected today, especially when you’re running a business on a schedule. Smart phones, tablets, and other mobile devices are the tools that help you do it.

Don’t think a smart phone is only good for downloading games like Candy Crush though. What about how it can connect you to your employees and empower them to deliver even better delivery service to your customers?

Not only that, but its fast. One of the benefits of having a real-time connection with your field technicians is the convenience. You log on, you make the adjustment, boom. All done. Easier than writing them a long email about a cancellation or taking 20 minutes to explain a new route on the phone.


Update arrival times like you update your Facebook status. Yes, it’s totally that easy.

Here’s an example: Your field tech is on the way to make a 3 o’clock appointment. But the customer calls you and says they need it there by 2:30. All you, or a dispatcher, needs to do is make those changes in the app, so your field tech can get the update, change route, and get there on time. Then the customer is happy and you didn’t need to reschedule.

This is the benefit of having a connected fleet and team.

And no matter what kind of mobile device your technicians use, if it connects to the internet, mobi’s field service app works. Streamlining your business by getting connected with mobi.Connect and mobi.Dispatch will make your business more cost-effective and efficient.

Not to mention you’ll be doing less paperwork -- and what business owner doesn’t like that?

Interested in learning more? Click here to get a free demo.

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The Top 5 Best Reasons to Use Fleet Management Software

Categories: gps-tracking


If you own a fleet of trucks, or even just a few delivery vehicles, then you definitely need a vehicle tracking system in place for your drivers.

The most cost-effective and time-saving strategy you could add to your business? Fleet management software.

Here’s a list of 5 reasons why you need it for your company:

1. You’ll save money. Gas isn’t cheap. Knowing idle times will help you save on fuel costs.
2. A better schedule for delivery time. Which also means better customer service for each of your clients since you can tell them exactly when each driver will arrive.
3. It’s more efficient. Each route will be planned out ahead of time for each of your drivers. No more getting lost and wasting time.
4. Better driver safety and insurance. Monitor speeding and pull up each driver’s record when you need it.
5. Lastly, it’s smarter for your business. Having a connected fleet with up-to-date technology is a win-win for improving your business and staying on top of your game.

Want to bump your business’s revenue up and cut costs? Call mobi.

We’ll show you exactly what kind of fleet management software you need – we’ve got a lot to choose from too. Call us at 512.617.5300 or leave a note.

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Why Your Delivery Business Needs to Go Paperless

Categories: gps-tracking

• Are you still using pencil and paper to keep track of each of your drivers’ deliveries?
• Do you still print out maps for all your drivers when they have appointments?
• Tired of refilling the ink cartridge in the printer because of all the spreadsheets you print ou

It’s time to go paperless.

Whatever your industry, you can benefit from keeping digital records for your fleet. Tracking vehicles can be as easy – you just need the right software.

Using mobi.Locate and mobi.Route, you can have all your data, like vehicle routing, fuel costs, vehicle scheduling, and more, done for you. You can choose to have reports emailed to you, or your fleet manager, daily, weekly, or monthly.

Digital records are more accurate, faster, and won’t drain your resources.

Not a tech savvy person? That’s okay. Your life as a business owner will get so much easier if you start with mobi. Our software is user-friendly, accurate, and easy to integrate with other systems. Not to mention it’s easy on the eyes.

It gets better: Using field analytics can help you reach your business goals. Get the digital edge on your competitors and keep track of your growth with logistics technology.

Goodbye, hole punch. So long, binders. Hello, mobi.

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Get Better at Planning a Daily Schedule for Your Fleet

Categories: in-the-news


Let’s say it’s almost the end of the day, and the delivery point has been moved to another location. You assume your driver is en route. So, now you have to let your driver know they need to change course -- how do you do it?

First question: Where is your driver currently?
Second question: How will you communicate the new information to them?

If your first answer is “I don’t know” and your second answer is “Call them?” you should keep reading.

Poor planning can cost you a lot of money, even if you don't realize it. Gas isn't cheap, for starters. But when your schedule doesn’t go according to plan, good communication can save the day. Whether you’re on the dispatch end or the driving end, planning and communication are key to a fleet running smoothly.

GPS tracking software, route planning software, and dispatch software are the answers you didn't even know you were looking for.

Knowing your driver’s route ahead of time will help you plan where they should go next. With a vehicle tracking system in place, you can plot and track to make sure everything is going according to plan. And if the schedule changes, dispatch can immediately update your driver’s route then notify the driver in real time. All of this can be done quickly and easily -- it just takes the right software.

Be more prepared by using field service software, like mobi. The less time your drivers spend on the road reacting to last minute changes, the more customers they can service. Plus, give them better customer service.

We've been working with fleet companies for 17 years now and have seen it all. The kinds of problems you run into when managing a large or small fleet of vehicles, like in the example above, can be solved with a modular approach. That is, using the software that will suit your business's specific needs and adding on as your business's needs change.

Here’s three of mobi’s fleet management products that can help you improve your fleet planning and great if you're just starting to use vehicle tracking software: mobi.Route + mobi.Locate + mobi.Dispatch.

These three products work together seamlessly to plan the best trips for your drivers. If you’d like to see how mobi can help your specific industry, whether your pest control or in health care services, our ROI calculator will show you just how much you can save. Just click here.

The best way to plan your trip? Let mobi do it for you.

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6 Ways You Can Save On Fuel Costs

Categories: routing-software


Gas ain’t cheap. You’re probably feeling it in your pockets every time you fuel up, and especially when your whole fleet does. This is why having a field service software management system in place, like mobi, will help you save money on gas.

Here’s 6 ways your fleet can cut costs on gas by using field service software:

1. Monitoring speed limits

Aggressive driving, like speeding and rapid acceleration followed by braking, wastes tons of gas. See who’s doing it and then inform your drivers. Driving the speed limit can improve gas mileage up to 10% -- saving you about $0.09 to $0.28 per gallon. Plus, it’s safer.

2. Avoid traffic and getting lost by planning ahead.

The art of planning ahead can save you, in more ways than one. Shaving time off the schedule by having the route plotted out ahead of time will lessen fuel costs and give your drivers a more efficient path. No more off-roading.

3. Monitor idling time

See how long that quick stop really took. Excessive idling can use up to a quarter to a half gallon of fuel per hour, depending on how high that AC is blasting. Monitoring idle time will help you be more aware of ways to cut down on those minutes.

4. Maintenance updates

Specifically, tires. Setting reminders for maintenance updates will always save you money. Like reminding your field technician to check the air in the tires, so the vehicle isn’t slowing down as they deflate. Fix small problems before they become big, expensive ones.

5. Efficient dispatching

Tired of drivers getting lost? Or creating their own, and much longer, routes? Give dispatch an easier form of communication so your fleet isn’t running around wasting gas trying to find their drop off location.

6. Keeping records and reports

This is all about improving how you run things. Have digital records ready to be pulled up whenever you need them. Keep track and keep adjusting, so you can see how much you’re actually saving on fuel costs.

As you can see, there are a lot of ways to help your business save money on gas. Are you doing any of the above? If not, how about you start doing all of them, just by using one field service software management system: mobi.

Source: U.S. Department of Energy

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mobi’s Software as a Service now available on Verizon’s Wireless Network

Liz Ivey

Companies with field operations face daily challenges in keeping their mobile workforce and assets operating at peak efficiency.   mobi’s modular software as a service (SaaS) is now available on the nation’s largest 4G LTE network.  Verizon Wireless customers can take advantage of mobi’s powerful solutions to route, track, and analyze their field operations.


mobi has pioneered a dollars and cents approach to making you and your customer’s day easier, more efficient, and more profitable.  We are increasing business efficiency in a number of industries that use a mobile workforce, and customers typically report a 15-20 percent reduction in costs, with some saving millions of dollars each month.

No matter what your company’s goals are, our scalable software solutions will support your specific needs and give you a competitive advantage.

Learn how “mobi's Software as a Service Drives Intelligent Field Operations”:

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You Need More Than GPS Tracking to Maximize Profit

Adam Cowart
Categories: gps-tracking

Throughout our 17 years of working with fleet companies, we have found one thing to be certain.  As a business with a fleet of vehicles, you need more than GPS tracking to maximize your profit.  That’s why mobi has gone to market with the perfect combination of products:  mobi.Route + mobi.Locate + mobi.Result.

These products work together seamlessly to plan the best routes for your drivers, enable dispatchers to support the drivers while they are in the field with GPS tracking, and finally compare the planned routes to the actual routes your drivers drove in the field.



To start the day, mobi.Route harnesses the power of the optimization engine, which has been saving enterprise customers millions of dollars a year, into an easy-to-use application to plan your driver’s routes in only a matter of minutes.  It’s as simple as entering your planned visits for the day, choosing the goal that best fits your business objectives, entering the number of drivers you have working, and then clicking go.

The mobi optimization engine simulates all of the potential routes that your drivers could possibly take and chooses the best plan based on your business goal.  After the plan has been reviewed and accepted, simply email a PDF version of the routes to your drivers to be accessed on their mobile devices.



We all know that a driver’s day never goes completely according to plan in the service industry.   Long-running jobs, customer cancellations, and emergency orders always happen and must be dealt with accordingly throughout the day.  That’s where mobi.Locate fits into the equation and makes your dispatchers much more effective when dealing with same-day changes.

They can pinpoint the location of any vehicle in your fleet in a moment’s notice, find the closest driver by address, verify proof of service, understand unplanned stops, and much more.  Since you have invested heavily in vehicle assets, field training and staff resources, it only makes sense to ensure your investment.



To close out the service lifecycle, understand that you can’t realize the full savings from optimized route planning if your drivers are not following their planned routes.  mobi.Result compares the plan that was sent to your drivers with the actual route that was driven based on the GPS data from their vehicles.

We present this information in an intuitive map view on the driver scorecard, along with a wealth of roll-up metric reports that can be reviewed at any time.  We provide the information needed to improve operations and coach your team to run as efficiently as possible.  With reliable, actionable information about your operations, you can discover the impact your customers and drivers have on your revenue and cost for any given day.

Plan. Execute. Improve.  With mobi’s unique suite of products, we enable your team to do just that.

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